Ask us

how can i get your pieces?

we work on a pop-up basis. this space is frequently updated. we should know announce on our newsletter or on social media, when and how to get our pieces.

our pieces are made with much love and care and they take time.

can i reserve?

subcribers get first dibs. stay subscribed and be the first to know. everything is on a first come first serve basis just to keep it fair for everyone. 

nature of our materials

We work with sensitive and imperfect materials.

The banigs are recycled, colors may vary at different angles and light. We use real leather for our pieces. The nature of leather has imperfections that may be visible to some degree. 

availability of products

All orders are subject to availability of products. If difficulties arise in respect of the supply of products, or if any particular product is not in stock, we reserve the right to inform you about substitute products with the same or higher quality, which you will be able to order. If you do not want to order any of those substitute products, we will refund any prepaid amount.

refusal to process an order

We reserve the right to remove any product from this website at any time and to remove, or modify any material or content thereof. Although we will do our best to always process all orders, exceptional circumstances may require us to refuse processing an order after sending the Order Confirmation, therefore we reserve the right to do so at any time, at our sole discretion.

Shipping Inquiry Form

shipping information

We ship worldwide with XPOST (Philippines) and DHL (international). 

The items will be shipped to the delivery address that the client has indicated when placing the order.

Once the order has been dispatched from the halohalo warehouse, an e-mail will be sent to the client notifying him/her of the orders dispatch. The order will be sent to the delivery address that the client has stated in the order form. 

It is important that the client ensures that address details are correct as these cannot be modified, “halohalo” cannot be held liable for lost orders related to an incorrect address or incomplete information entered on an order.

For security reasons halohalo will not send any order to a post office nor will it accept an order when it is not possible to identify the person making the order or the address. The liability of the items of halohalo will be transferred to the client once the order has been delivered.

International shipping can incur additional custom duties and value added taxes (VAT), which are not included in the price and shipping cost listed on our website. We are not responsible for covering these expenses.

shipping time frame

Allow 5-7 working days for your order to be processed and sent safely to you. The timeframe refers to working days –week ends excluded- from when the order may have been dispatched from the warehouse. The order made by the client will be delivered in the indicated timeframe from when the dispatch has been made from the warehouse.

what if my orders did not arrive or got damaged upon delivery?

halohalo is not responsible in the event of loss, theft or damage of the parcel. . if your package has been lost or damaged, please contact the carrier.

returns and exchanges

A request for an exchange or return, must be submitted within 7 days of receiving your order.

The item(s) must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume. The item(s) must be returned to our warehouse before the refund or exchange can be issued. The ability to fulfil exchange requests will be subject to the availability of garments at the time at which the return is received for processing. Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. The costs and risks pertaining to the return of Product(s) are borne by the sender.All sales are final after 7 days of receiving your order.

NOTE: During promotional periods, items purchased using a discount or promotional code are at final sale. Only authorised returns will be processed. Any returns sent without authorisation will be refused and it will be the responsibility of the customer to arrange collection of their garment.

need to talk to us?

you can contact us at =)

tropa store

Address: 2nd Floor, 117 Aguirre, Legazpi Village, Makati, 1229 Metro Manila, Philippines

guava sketches

Address: Level 3 Unit 37 Greenbelt, 5 Phase 1 Legazpi Street
Legazpi Village, Makati 1229, Metro Manila, Philppines


Address: Pamalican Island, Philippines


Address: Sitio Lugadia Corong Corong
El Nido, Palawan, Philippines